RETURN, REFUND, AND REPLACEMENT POLICY
ALL PRODUCTS SOLD ON THIS PLATFORM ARE NON-RETURNABLE. Returns are strictly limited to the exceptional circumstances described in Clause 8.1 below. Neither MDPL nor Kay Cee Chemists accepts returns on the grounds of change of mind, taste preference, or dissatisfaction with results.
ALL PRODUCTS SOLD ON THIS PLATFORM ARE NON-RETURNABLE. Returns are strictly limited to the exceptional circumstances described in Clause 8.1 below. Neither MDPL nor Kay Cee Chemists accepts returns on the grounds of change of mind, taste preference, or dissatisfaction with results.1 Grounds for Accepted Returns or Replacements
A return, replacement, or refund will be processed only in the following circumstances, subject to verification:
- Damaged in Transit: The Product received is visibly damaged due to mishandling during shipping. Photographic evidence with the outer packaging intact must be provided
- Manufacturing Defect: The Product has a confirmed manufacturing defect including broken seals, contamination, or physical defects. Batch number and photographic evidence must be provided
- Wrong Product Delivered: A Product different from the one ordered has been dispatched
2 Timeline for Reporting
| Issue | Reporting Window |
|---|---|
| Damaged in Transit | Within 48 hours of delivery |
| Wrong Product Delivered | Within 48 hours of delivery |
| Manufacturing Defect | Within 7 days of delivery |
Claims submitted outside these timelines will not be processed under any circumstances.
3 Return Process
- Email connect@mdpl.co.in (MDPL) with subject or message: “Return Request — Order #[Your Order Number]”. Having your invoice ready will expedite the process
- Include: your full name, registered phone number, Order number, invoice, clear photographs of the product, packaging, and defect or damage, and the batch number from the packaging
- The Customer Service team will verify the claim within 3–5 business days
- Upon validation, pickup of the Product will be arranged at no cost to the User
- Replacement will be dispatched (subject to stock availability), or a full refund will be processed upon receipt and inspection of the returned Product
4 Conditions for Valid Returns
The returned Product must be:
- In its original packaging, unopened or minimally opened only for defect identification
- Accompanied by all original components and documentation
- Not consumed, used, or tampered with beyond what is necessary to identify the defect
5 Refund Processing Timelines
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 7–14 business days to original payment source |
| Net Banking | 7–14 business days to original account |
| UPI | 5–7 business days to original UPI account |
| Cash on Delivery | 7–14 business days via bank transfer processed by Kay Cee Chemists. Provide accurate bank account details on connect@mdpl.co.in for COD refund processing |
| MDPL Store Credit (on request) | Within 3 business days |
Timelines may vary depending on the User’s bank. Neither MDPL nor Kay Cee Chemists is responsible for delays caused by the User’s financial institution.
6 Order Cancellation by User
Users may cancel an Order only before dispatch from Kay Cee Chemists’ warehouse. Once dispatched, an Order cannot be cancelled. Cancellation requests must be sent to connect@mdpl.co.in with the Order number. Refunds for pre-dispatch cancellations are processed within 5–7 business days.
7 Order Cancellation by MDPL or Kay Cee Chemists
MDPL and Kay Cee Chemists jointly reserve the right to cancel any Order, including after dispatch, without assigning reasons, subject to a full refund. Circumstances include stock unavailability, pricing errors, suspected fraud, delivery infeasibility, or regulatory restrictions.
If your query is still not resolved, kindly reach out to us at connect@mdpl.co.in